• How do you determine pricing?

    We determine the pricing based on the cost of the specific product, the printing method, and the number of shirts required for your order. Everything is calculated automatically through the site.

  • Do you have a sizing chart for the items?

    Yes, each piece of apparel has a size chart. You can find the chart on the respective product page.

  • What happens if my artwork or garments are sized larger or smaller than expected?

    Garments are sized by suppliers. Size charts are available on the product page. Please note that individual garments may vary from the size charts. We are not able to process refunds for garments that do not fit based on expectations.
    Artwork size and positioning cannot be guaranteed. We attempt to use artwork sized as supplied, however, we may reconfigure artwork to fit within our production parameters.

  • Do you offer sleeve printing?

    Yes, on almost all items. Our customization tool will show what products can have printed sleeves, and which not.

  • My image looks pixelated, can you fix it?

    No. Whatever you send us is what we print on the shirts.

  • What file types do you accept for upload?

    We accept .jpeg, .png, .eps, and .pdf.
    For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines.

  • What resolution is optimal for my artwork?

    Vector is ideal, but 300dpi will work well.

  • What happens if I want to change my order or add notes to my order?

    Since we are quick to start processing orders, we do not allow notes to be made after an order is placed. We will allow orders to be canceled only up to 24 hours after the order is placed, otherwise, orders cannot be canceled under any circumstances.

  • Do you do sample orders?

    Usually, we do not provide samples for orders. However, if you’re making a commercial bulk order contact us and we discuss the possibility of sending samples.

  • What if there is a problem with my order?

    If the custom products you receive substantially deviate from your original specifications, or if they exhibit structural flaws or defects, you may qualify for a complimentary reprint. We will require 1-3 business days to assess your request for a reprint. Should the second reprint fail to meet the customer’s satisfaction, they may return the item at their own expense, and upon receipt of the goods, we will provide a full refund.

  • What is the best way to contact someone at T-Shirt Time?

    Live chat, Email us at [email protected]

  • What are your in-store operating hours?

    See our locations page for more details.

  • Are your prices only for a 1 colour design?

    Our prices vary depending on the style of print. All our pricing is programmed in our design tool, so when you create your design, an estimator will indicate the price of your creation.

  • What if shipping is delayed?

    T-Shirt Time moves as quickly as we can when getting your order out the door and on a truck. Once the product leaves our facility, it’s delivery is out of our hands. Delivery will be handled by our trusted shipping partners. If you experience any issues, then call our customer service team. We’re happy to work with you in finding a solution.

  • Can I place an order and pick it up in-store?

    Sure! We have a brand new website where you can place your orders and arrange for pick up in-store. In-store pick-up is an option during your online checkout.

  • What fonts can I pick from?

    Our design tool comes loaded with all the latest Google Fonts. If none of those are what you’re looking for, then we can upload custom fonts. Just have a look at a font database, such as DaFont, let us know how to download your font, and we will upload it to our system.

  • What are the payment processors in-store or online?

    Cash, debit card, Visa, Mastercard, Amex

  • If I visit your location in person, can I bring my own items or apparel to get printed on?

    Yes of course, as long as the material is cotton, polyester or spandex, we basically print anything on it. Make sure the items you bring are brand new and never worn!