Since we are quick to start processing orders, we do not allow notes to be made after an order is placed. We will allow orders to be canceled only up to 12 hours after the order is placed, otherwise, orders cannot be canceled under any circumstances.

Cancelling an Order After 12 Hours
We understand that sometimes plans change and you may need to cancel an order. Please note that once an order has been placed, it enters our production and fulfillment process quickly to ensure timely delivery.

• Within 12 Hours: You may request a cancellation at no charge.
• After 12 Hours: Since your order will likely already be in production or prepared for shipment, a 20% restocking fee will apply to cover processing, materials, and handling.

If your order has already shipped, you will need to return it in its original, unused condition. Once we receive and inspect the returned items, we will issue your refund minus the restocking fee.
If you would like to request a cancellation, please contact our customer service team with your order number, and we will guide you through the next steps.

If the custom products you receive substantially deviate from your original specifications, or if they exhibit structural flaws or defects, you may qualify for a complimentary reprint. We will require 1-3 business days to assess your request for a reprint. Should the second reprint fail to meet the customer’s satisfaction, they may return the item at their own expense, and upon receipt of the goods, we will provide a full refund.

T-Shirt Time moves as quickly as we can when getting your order out the door and on a truck. Once the product leaves our facility, it’s delivery is out of our hands. Delivery will be handled by our trusted shipping partners. If you experience any issues, then call our customer service team. We’re happy to work with you in finding a solution.

Sure! We have a brand new website where you can place your orders and arrange for pick up in-store. In-store pick-up is an option during your online checkout.

Our design tool comes loaded with all the latest Google Fonts. If none of those are what you’re looking for, then we can upload custom fonts. Just have a look at a font database, such as DaFont, let us know how to download your font, and we will upload it to our system.

We determine the pricing based on the cost of the specific product, the printing method, and the number of shirts required for your order. Everything is calculated automatically through the site.

Yes, each piece of apparel has a size chart. You can find the chart on the respective product page.

Garments are sized by suppliers. Size charts are available on the product page. Please note that individual garments may vary from the size charts. We are not able to process refunds for garments that do not fit based on expectations.
Artwork size and positioning cannot be guaranteed. We attempt to use artwork sized as supplied, however, we may reconfigure artwork to fit within our production parameters.

If an artwork contains proprietary logos, brands, characters, etc., we reserve the right to remove those elements and print the remaining graphic without them. Should we determine that there is a possible issue or infringement, then we will contact you about the artwork in question.

Yes, on almost all items. Our customization tool will show what products can have printed sleeves, and which not.

No. Whatever you send us is what we print on the shirts.

We accept .jpeg, .png, .eps, and .pdf.
For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines.

Vector is ideal, but 300dpi will work well.

Usually, we do not provide samples for orders. However, if you’re making a commercial bulk order contact us and we discuss the possibility of sending samples.